How to get a console report from most common browsers?

Added: August 8, 2017


Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome:

1) While the error shows in your Browser, press CTRL+Shift+J (if you're on Windows computer) or CMD+Option+J (if you're on Mac) on your keyboard.

2) A window like this one will open:




FireFox:

1) While the error shows in your browser, press CTRL+Shift+K (if you're on Windows computer) or CMD+Option+K (if you're on Mac) on your keyboard.

2) A window like this one will open:


Safari:

1) First check if the "Show Developer menu" is checked under Safari's preferences:


2) While the error shows in your Browser, press CMD+Option+C on your keyboard and a window like this one will open:


3) Make sure that the Console tab is selected and take a screenshot of the window.

4) Send us the screenshot through the related thread by following How to Post Screenshots to Our Support Forum guide.


1 Comment...


   
dv43admin (August 15, 2017 at 04:06 PM)

What about IE?

View Answer


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